Neon Manatee's return policy is good for 21 days. If 21 days have passed since your purchase, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. Items must be unworn and show no signs of use. Any item(s) purchased in person cannot be be returned, but may be exchanged on the same day.
The purchaser is responsible for return shipping costs. Returns must be mailed to:
5A Michigan Drive
Natick, MA 01760
If an item is not eligible for a return/exchange, it will be stated in the product's description.
Certain situations arise where only a partial refund may be granted: (if applicable)
- Any item not in its original condition, shows signs of use and/or is tampered with in any way.
- Any item that is returned more than 21 days after delivery
REFUNDS (IF APPLICABLE):
Once we have received and processed your return, a credit will automatically be applied to the original method of payment. It typically takes 5-7 days for the refund to appear in your account depending on your bank and method of payment. You will receive a confirmation email referencing the refund and refund amount.
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded and/or exchanged.